Infor SyteLine Service2024.07.0.1 - App Store

Infor SyteLine Service is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor SyteLine and can be used in both online while connected to a network or in offline mode where connectivity is not available or not permitted.

Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.

With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.

To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.

Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.

Version History - Fixed an issue where numerical values would show differently than those entered in SyteLine if language settings in SyteLine and the App were both set to ESP
- Fixed an issue where selecting an Item on the Service Order Material view would cause the app to crash 2024.07.0.1 07/16/2024 - Fixed an issue where users were unable to use Phone options for supported devices
- Fixed an issue where users would get system level error messages on email actions when no email is present 2024.04.0.3 05/01/2024 Fixed an issue with MFA where users would be prompted to login multiple times 2023.11.0.1 11/06/2023 * Fixed issues with Miscellaneous and Labor transactions default the price from the Partner's default values
* Fixed issues with logging in for specific SyteLine 9.01 instances 2023.08.0 08/29/2023 Bug Fixes 2023.07.0 07/20/2023 Performance Improvements
Bug Fixes 2023.5.0 05/23/2023 Bug Fixes 2023.1.0 02/07/2023 Correct issue with material/labor transactions not syncing. 2022.11.0 11/11/2022 Improved handling of sync when network drops or app moves to background.
Improved handling of conflicts. 2022.10.0 10/31/2022 Bug Fixes 2022.7.0 07/25/2022 Added optional typed signature name to work order and estimate signatures.
Bug Fixes. 2022.1.0 02/08/2022 Corrected app crash during clock off.
Corrected Invalid User error when authenticating with ION API.
Corrected labor transactions not using SRO Labor Costs.
Various Bug Fixes 2021.9.0 10/11/2021 Comma support in notes for users connecting to backend systems of:
SyteLine 10 v2021.06 or later (On-premise or MT)
SyteLine 9.01 (MT Only after August 2021 Release)

Corrected pricing not defaulting when connecting to SyteLine 9.01 backend.

Corrected error configuring application using Ming.le QR code/ionapi file.

Corrected error when using duplicate attachments.

Various Bug Fixes. 2021.8.0 08/06/2021 Corrected scrolling issue on note input.
Increased input area for appointment notes.
New synchronization option for attachment data to allow for on demand access to historical attachments.
Various Bug Fixes. 2021.3.0 04/05/2021 Improved sync performance
Ordering of history orders reversed to show most recent first
Defaulting improvements on records created from mobile 2021.2.0 02/22/2021 Bug fix 2020.12.1 01/13/2021 Bug Fixes 2020.12.0 01/04/2021 Bug Fixes 2020.10.0 11/02/2020 Bug Fixes 9.1.6 08/18/2020 Support for ION API
Bug Fixes 9.1.5 04/22/2020 Bug Fixes:
Sync error uploading notes.
Download error on CCI card record. 9.1.4 10/18/2019 Bug Fixes 9.1.3 09/06/2019 Bug Fixes:
* warehouse defaulting on miscellaneous transactions
* missing back button on settings form 9.1.2 08/19/2019 Bug Fixes 9.1.1 07/18/2019 9.1.0 12/01/2018